FlutterSeed
Refund Policy
Refund eligibility, procedures, and timelines for FlutterSeed subscription plans purchased through our web and mobile platforms.
Last updated:
Overview
This Refund Policy explains when refunds may be available for subscriptions and purchases made through FlutterSeed ("we", "us", or "our"). By purchasing a subscription, you agree to this policy in addition to our Terms & Conditions.
Refund availability may vary based on your payment method, platform (web, Apple App Store, Google Play), and local consumer protection laws.
Eligibility for Refunds
Refunds are considered on a case-by-case basis according to the rules below. We reserve the right to deny refund requests that do not meet eligibility criteria or appear abusive.
Where mandatory consumer rights apply in your jurisdiction, those rights are not limited by this policy.
Subscription Refund Rules
Subscription refunds depend on your plan type, billing cycle, and when you request a refund relative to your billing date.
Monthly Plans
Monthly subscriptions are generally non-refundable once a billing period has begun. If you cancel, you retain access until the end of the current billing period and will not be charged for subsequent periods.
Partial refunds for unused days within a monthly period are not typically provided unless required by law or explicitly approved by our support team.
Annual Plans
Annual subscriptions may be eligible for a prorated refund within fourteen (14) days of initial purchase if you have not substantially used paid features, subject to review.
After the initial fourteen-day window, annual plans are generally non-refundable for the remainder of the term, except where required by law.
Trial Period Rules
If you signed up for a free trial, you will not be charged until the trial ends unless you upgrade or purchase add-ons during the trial.
To avoid charges, cancel before the trial period expires through your account settings or the platform where you subscribed (App Store or Google Play).
Trial conversions to paid subscriptions follow the refund rules applicable to your selected plan.
Non-Refundable Situations
Refunds are generally not provided for:
- Subscriptions canceled after a billing period has started, except as required by law.
- Add-ons, one-time purchases, or usage-based overages already consumed.
- Accounts terminated for violation of our Terms & Conditions.
- Dissatisfaction with AI-generated outputs where the Service functioned as described.
- Failure to cancel before an automatic renewal date.
- Purchases made through third-party resellers or unauthorized channels.
Duplicate Charges
If you were charged more than once for the same subscription period due to a processing error, contact us with transaction details. Verified duplicate charges will be refunded promptly.
Technical Issues
If a verified technical issue on our side prevented you from accessing paid features for a material period, we may offer a credit or refund at our discretion.
Issues caused by your device, network, browser, or third-party integrations are generally not eligible for refunds.
Refund Request Procedure
To request a refund, email apps@flutterseed.com with your account email, order or transaction ID, purchase date, platform used (web, iOS, Android), and a description of your request.
For App Store or Google Play purchases, you may need to request refunds directly through Apple or Google according to their policies.
Processing Timeline
We aim to review refund requests within five (5) business days. Approved refunds are typically processed within seven to fourteen (7–14) business days, depending on your payment provider.
Refunds are issued to the original payment method unless otherwise required by law or agreed in writing.
Payment Method Refunds
Credit and debit card refunds appear according to your bank's processing times. Digital wallet and regional payment methods may have different settlement timelines.
We are not responsible for delays caused by payment processors or financial institutions after a refund has been initiated.
Exceptions
We may grant exceptions for extraordinary circumstances at our sole discretion. Documented billing errors, extended service outages attributable to us, or legal requirements may qualify for exceptions.
Chargebacks
If you initiate a chargeback without first contacting us, we may suspend your account while the dispute is investigated. Fraudulent chargebacks may result in permanent account termination.
We encourage you to reach out to our support team first so we can resolve billing concerns quickly.
Contact Information
For refund questions or requests, contact us:
FlutterSeed
Email: apps@flutterseed.com
Website: https://flutterseed.elephaant.com